Terms of Service

This document is the text published at peonix.app/terms — it is rendered from this file, so what an attorney reviews is exactly what the site serves. It was prepared by the operator with AI assistance and is not legal advice; it is scheduled for review by licensed counsel before scale. Questions: support@peonix.app

Last updated: August 3, 2026

These Terms of Service ("Terms") are a contract between Greenwind LLC, a Florida limited liability company with its registered office in St. Petersburg, Pinellas County, Florida ("Company," "we," "us"), and the business that registers for or uses Peonix (the "Platform," and you, the "Merchant"). By creating an account or using the Platform you agree to these Terms. Peonix is software for businesses; it is not offered to consumers for personal use.

Contact: support@peonix.app

1. The service

Peonix is subscription software that helps flower shops manage products, recipes and costing, inventory and purchases, orders and deliveries, customers, reports, and an optional public storefront page. We may add, change, or remove features over time; we will not materially reduce what your plan includes during a period you have already paid for.

2. Accounts, approval, and admission

Registration is by application. We review every new shop by hand and may approve or refuse any application at our sole discretion, with or without reason, including where we believe the applicant is not a genuine flower business. Approval usually happens the same business day. You must give accurate information, keep your credentials secure, and you are responsible for all activity under your account, including your staff's. You must be able to form a binding contract and use the Platform only for lawful business purposes.

3. Merchant responsibilities and compliance

You are solely responsible for your business and your use of the Platform, including:

• The products you sell, your prices, your customer relationships, and fulfillment of your orders.
• All tax, legal, licensing, and regulatory compliance applicable to your business — including determining, collecting, reporting, and remitting any sales or other taxes.
• Providing your own customers any legally required notices (including privacy notices) and honoring their rights regarding their data.
• The accuracy and lawfulness of the data you enter into the Platform.

The Platform is a tool, not an advisor. Any tax rates, calculations, reports, or similar outputs are provided for convenience only. We are not a tax, legal, accounting, or financial advisor, and you should not rely on the Platform as a substitute for professional advice. You are responsible for verifying all such outputs.

4. Acceptable use

You will not misuse the Platform, including by: breaking the law; infringing others' rights; uploading malicious code; attempting to access other merchants' data or otherwise circumvent security; overloading, scraping, or probing the service; or using it to send unlawful or unsolicited messages.

In addition, you will not, and will not permit anyone else to:

• copy, reproduce, or imitate the Platform's user interface, screens, workflows, or design, in whole or in substantial part;
• reverse engineer, decompile, or disassemble any part of the Platform, or attempt to derive its source code or underlying ideas, except to the extent that restriction is prohibited by applicable law;
• access or use the Platform to build, market, or improve a competing product or service, or for benchmarking or competitive analysis;
• register or use an account on behalf of a competitor, or share your access with one;
• resell, sublicense, rent, or provide the Platform to a third party as a service.

Breach of this section is grounds for immediate suspension or termination without refund, in addition to any other remedy.

5. Fees, billing, and automatic renewal

• Plans are billed monthly, in advance, at the price shown when you subscribe. Subscriptions renew automatically each month until cancelled, and your payment method is charged at the start of each renewal period.
• You give your express affirmative consent to automatic renewal at the moment you subscribe; the price, the billing period, the renewal schedule and how to cancel are disclosed to you before you pay, and we send a confirmation of those terms after you subscribe.
• Cancelling is online, in the same place you subscribed — in the Platform's billing settings — at any time, without calls, retention scripts, or additional steps. After cancellation your subscription runs to the end of the period you have already paid for and does not renew.
• Refunds: we do not refund partial periods; you keep full access until the paid period ends. Where a law that applies to you requires a refund, that law prevails.
• Trial: plans start with a 14-day free trial. No payment method is collected for the trial and nothing is charged automatically when it ends — a trial becomes a paid subscription only by your explicit action.
• Price changes: we may change prices for future periods and will give at least 30 days' notice by email before a change affects your plan.
• Payment is processed by our payment processor; we do not store full card numbers. Taxes on the subscription fee, where applicable, may be added.

5a. If your trial ends or your subscription lapses

We do not lock you out of your own records.

When a free trial ends without a plan, or a subscription is cancelled or goes unpaid, your shop becomes read-only: you can still sign in and see every order, customer and inventory record, and you can download a full export at any time. What stops is adding and changing data, and your public storefront is switched off so your customers cannot place orders nobody will fulfil.

That read-only state is a countdown for 7 days and then becomes permanent until you choose a plan. Nothing is deleted at any point — choosing a plan restores full access immediately. We email you when each of these happens.

Separately, we may suspend an account outright for a violation of section 4 (acceptable use). If that happens, write to us and we will make an export of your data available to you.

6. Price guarantee

The price you subscribe at is the price you keep. Whatever your plan costs on the day you subscribe is locked to your account for as long as that subscription stays active without interruption — later increases to our list prices do not re-rate you. The guarantee attaches to that shop's account and its plan tier; if the subscription lapses and you rejoin, you rejoin at the then-current list price.

Early shops are subscribing at our founding prices, so this is what that promise means in practice: those prices are locked for them, for as long as they stay.

7. Your data and privacy

As between you and us, you own the data you and your customers put into the Platform ("Merchant Data"). You grant us the limited right to host and process Merchant Data to provide and improve the service and as described in our Privacy Policy. For your storefront customers' personal data you are the controller and we act as your processor. You are responsible for having the rights and notices needed to collect that data. You can export your data to CSV at any time, including while your shop is read-only. If you close your account from your settings, we keep everything for 30 days — so you can change your mind, and so you can still export — and then delete it, except what tax or accounting law requires us to keep. A read-only shop is not deleted on any schedule; its data stays until you either come back or close the account.

8. Intellectual property

We own the Platform, its software, design, and related intellectual property, including the Peonix name and logo. We grant you a limited, non-exclusive, non-transferable right to use the Platform during your subscription. You own your Merchant Data and your own trademarks and content. Nothing in these Terms transfers any of our intellectual property to you.

9. Service availability

We aim to keep the Platform available. We take automated daily backups of the database and uploaded files and keep roughly 28 days of them, but we do not guarantee uninterrupted or error-free operation, and we do not promise a recovery time. Backups are a safety net for us, not a substitute for your own copy — you can export your full data to CSV at any time, and we recommend you do so periodically. We may perform maintenance, and we may suspend access to protect the Platform or to address a violation of these Terms.

10. Disclaimers

The Platform is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free or secure, or that any output (including tax-related output) is accurate or suitable for your situation.

The assistant. The in-app assistant answers questions about your own shop's records. Its answers are informational only: they are not professional, financial, tax, or legal advice, and they do not replace checking the underlying record. It can be wrong, incomplete, or out of date, and where an answer is composed with the help of a third-party language model it can also be phrased misleadingly. Before you act on a figure — order it, buy it, bill it, or tell a customer about it — confirm it on the screen that owns it. The same caution is shown in the assistant itself, next to every answer.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Platform will not exceed the greater of the amounts you paid us in the three months before the claim or USD 100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You will defend and indemnify us against claims arising from your use of the Platform, your products or business, your Merchant Data, or your violation of these Terms or of law.

13. Term and termination

You may stop using the Platform and close your account at any time, from Settings → Plan, without contacting us. Closing schedules deletion 30 days out and can be cancelled from the same place on any of those days; until the date arrives nothing is deleted and your shop keeps working normally. If you have a paid subscription, cancel it first so you are not charged for an account you are closing. We may suspend or terminate your access for violation of these Terms or as needed to protect the Platform. On termination you may export your Merchant Data as described in section 7.

14. Changes to these Terms

We may update these Terms. We will post the updated version with a new effective date and, for subscribed shops, give at least 30 days' notice by email of material changes. Continuing to use the Platform after a change takes effect means you accept it; if you disagree, cancel before it takes effect and the previous Terms govern your remaining paid period.

15. Governing law, venue, and jury waiver

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Pinellas County, Florida, and you consent to that jurisdiction.

TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM.

16. Miscellaneous

These Terms, plus the Privacy Policy, are the entire agreement between us regarding the Platform. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.

Open items for counsel review: whether to add an arbitration clause with a class-action waiver (deliberately omitted for now — for a business-to-business platform the mass-arbitration exposure and drafting sensitivity outweigh the benefit at this stage); confirmation of the liability cap; alignment with the Privacy Policy's defined terms once EU merchants appear (DPA / standard contractual clauses).